FAQ
General Questions
About Henofee company
Henofee factory is based in Guandong, China. We are focus on high quality OEM/ODM design, production and export sales, have over 10 years'experience and all-around solution for customers in the world in the past years. Welcome OEM and ODM orders from your own design or our local design. All our products have rigorous QC process in producing and final inspection before shipping.
What are your main products?
Re:We manufactuted all related fabric items, like Outdoor/Travel/Daily/Gym/Sports backpacks and bags, Packing cubes, Cosmetic bags, Hammock,Tent, Sports Towels etc.
If we can make the order online?
Re: Sorry, in order to make sure your money safe and guarantee our deals successfully, normally we have offical email to communicate with order details and contrat, and offical payment account with company info for all our orders alone.
Are all kinds of items displayed online?
Re: Because the capacity of website is limited, we just upload some hot items for clients, if you have other designs' fabric items to custom or order, pls send us pic, so that we can confirm with our product departments further.
Why should I choose Henofee Ltd., but not your competitors?
Re: We have over 10 years export bags experience. We have excellent R&D team to support OEM/ODM. Factory delivery, competitive price and strict quality control are our advantages.
Products Questions
How can you guarantee quality?
Re:Raw-material traceability identification
Finished product inspection
Always a pre-production sample before mass production; Always final Inspection before shipment;
Can you try 1pcs sample to test quality or small trail order to test market?
Re: Yes, we are pleased to offer 1pcs sample or small order to check quality .
How long for the sample lead time and mass production lead time?
Re: 1pcs sample need about 5-10 days. Mass production time would be around 30-45 days.
Do you accept OEM or Customized with logo printing ?
Re: Yes. We welcome OEM or customized logos printing .
How can we contact with you if here is any problem?
Re: We have email/phone number/chat online app, pls send us freely, we will contact with you in time.
What’s the payment?
Re: T/T, Payoneer, Western Union, Paypal are welcomed.
How about the shipping method?
Re: When you have your own shipping agent, you can use your own shipping agent. Meantime, we also had our cooperated with many good forwarders. If you need,we can recommend some agents to you and you can compare the price and services.